Lulu And Sky Complaints & Reviews

Please raised disputes against Lulu and sky company.

Please refund my amount 599/-...

I ordered a dress by mistake and I am trying to cancel it from two days with no response from Lulu and sky....

I ordered 2 footwear from lulu and sky but was doubtful of the size so canceled my order. They are not showing any refund status and not even replying to the messages....

I had placed my order on 25/10/2021 but the order has been in processing state and I even raised I request for cancelling but nothing happened .kindly refund my order or deliver it...

I had ordered one shoe but later returned it due to small size issue. The returned took place on 19 July but since then it's been more than 9 days but I have not got my refund also the number present on their app is totally wrong. Really misleading company...

I had ordered one shoe on 19 July but since size didn't not fit me so I returned but it's been more than 9 days but still I have not got my refund. On their app it still shows on transit. When will I get the money back...

I bought 5 items from them and returned three. Below is the status of the three products i returned using THEIR courier service and IN THE ORIGINAL PACKING

1. 1 handbag is not appearing in the list of items i have returned. I returned it via xpressbees and I don’t know if they misplaced it or whatever but it is not showing up on my profile

2. One product shows “QC failed” even though it was completely intact...

They've already got my product that i returned they msged me it has passed quality checked but they dint refund my money yet. I cant contact them since they blocked me.. they are not responding, my 2639rs gone. Such fraud site. Im gonna post this evry social media not to buy from there...

So i have order an item but it was very small and it was the largest size that they have so i returned the order
On the next day only they came to collect the order and it’s been more than 12 days and they haven’t Given any confirmation about the parcel nor they are telling that till when i will get my money back
Please help...

Hi, I ordered a pair of black thigh high boots a month ago and guess what I got a defected pair. I asked them to take it back and return my money. The guy came the next day to pick it. But it's been a month I've not got my money back. I have called them like so many times but haven't got my money back till date. This is the worst/fraud/cheapest brand. Total waste of money. I wouldn't ever recommend anyone to buy any product from such a fraudulent...

I placed an order (Ord-ls/19-20/[protected] on 9th dec and was supposed to get it by 11th dec.
On calling them multiple times, i got the tracking id of xpressbees (Awb[protected] which showed estimated delivery date as 13th dec and i havent yet got my order
The company has been very unresponsive and they are not even providing any update on the status on the delivery of my pre-paid order
Either deliver the order or...

I've purchased a pair of heels and they delivered it on october 1st but it was not fitting well so my return picked up at 3rd october, after that i've called them so many times but they didn't gave the refund, the quality check was done but still every day they are telling me it will be refunded after 24hrs but it's been 12 days and i still didn't get my refund. Please help me out here. It's a fraud app...

I placed my 1st ever order on sep 6th. I kept checking the order status daily bcoz the pdt was needed for my wedding. On 7th the status was updated to shipped and on 10th the status still showed as shipped, so i called the customer care and i was informed the pdt returned to warehouse bcoz i didn't receive it, when in fact the delivery guy never contacted me or came to deliver nor did i get any update from lulu. The funny part is the status...

I purchased 2 pairs of footwear on 28th august and due to quality and size issues, i returned them. The products were picked up from me on 29th. I am delhi based, so refund should have been processed asap. Even on the lulu and sky app, my refund status is pending for wallet credit. Despite calling every alternate day, my refund of rs 1714 isn't credited as yet. Fake promises are being made of crediting within 2-3 days everytime i call them...

Order id ord-ls/19-20/00106412

It’s been 14 days i never get my product. I exchange my heels because of defects in it. I also mail in support care but they mail me with they didn’t get the product on warehouse. Is it the manner of selling? It’s beyond the time u guys just fooling people also you never interest to update the customer for the current position of order. If it’s impossible to give my product just refund...

My name is sruthy mohan. I have returned 2 items ordered from lulu and sky.

Order id : ord-ls/19-20/00078940 return id : ord-ls/19-20/[protected]

As they have asked me to self-ship the products, i have couriered it to the given address. It was mentioned that you will reimburse the courier fee of rs 100/-. Since i had to pay courier amount of rs 260/-, i expect to get a reimbursement of the whole courier amount....

I have ordered a boots from lulu and sky which i had returned because of size issue in 2 days. After sometime i got a message that your product is failed to quality check. When i called the customer service he said you use the product much.
Guys how it is possible to wear a shoes which didn't fit you. And in just two days how can i use the product much?
This was my first and last time when i ordered something from thr. Very...

My account wrongly debit with amount 999 by paytm upi on 13 jan 2019 but not received by the merchant yet. My transaction with upi reference number[protected] done on 13 jan 2019 was successful but not received by the merchant. As i also discussed about this by merchant they said to please check this with your bank once.
Please revert on this asap....

I purchased a pair of white sandals on lulu&sky.com. When i used the product, in 2 mins of walking the the sandals opened up causing me great inconvenience and embarrassment. I called them and their reply was that they have a 10 day return policy. When i asked them if a product usability is only ten days, i was asked to email my complaint. When i emailed to them, i was asked to send across a picture of the product which i have attached here.br...

Online shopping se maine ek red colour ki sandal lulu nd sky se mangaya lkn jb wo sandal mere pas aaya to damaged tha maine usi wqt lulu nd sky main ph kar k complain kiya aur exchange ki complain karwae next day sandal lene courier wale aaye sandal le k chalegae bt abhi tk 20days hogae mere sandal nhi aae plz help me main customer care no. Pe call karte hun bt ph hi nhi lagta ab my contact no. Is [protected]...

I bought a pair of sandal in July of Rupees 1700 but didn’t got the chance to use it, i wore on 23rd September for an hour only .. its heels got broken the quality is soo cheap they can give only fake promises nd pathetic service ... i need my money back or they should replace that sandal ..😡😡😡😡😡 Lulu nd Sky company is theif making people fool and selling fake and cheap quality product ... I just need my money back from this...

I ordered a pair of shoes that was big for me so i returned it.
I called to lulu& sky to inform that i will returned that shoes for sizing problem and they told me that your size will be available or not that they don’t know, so i placed second order of same product in my sized in case on dilevery.
After that they send me my second order and i paid it again and i called them that you canceled my first order and refund my money...

I ordered for two sunglasses which were on sale and when i received it i found the quality to be extremely low grade and i ask for a refund or i asked dem to put the money back in lulu and sky wallet if they have any but they denied this is completely chaleating and fraud... And such rude customer service person they have...!! So in a way they are forcing is to take the product.. And are not even sorry for it..!! Every company accepts returns...

My name is bhagyashree das and i had ordered a halter neck dress which was too baggy on me and hence, i returned the product asking for a refund. After a week, they are saying that the product was damaged whereas i hardly wore the dress for 2mins and didn’t try more than once even because it fit me and there was no time to waste on it. The product might be damaged initially but i didn’t have a thorough analysis as i didn’t have time...

I komal bansal from ranchi has been denied refund of 2 products with order number 00102711. Total refund amount is 2430 approx. They are giving an excuse that perfume smell is dere in the top n the trousers r without belt. There is no such perfume smell in that product. I highly tried that product for 2 minutes it was too big. And dint even know that the trousers were supposed to b delivered with belt then how am i supposed to inform them...

I ordered a pair of heels as a gift for someone and unfortunately or logically the box was opened late and the heels were damaged. I immediately contacted lulu and sky but they are denying any help even when i am still in 10 days of return policy. Please help. Why is a customer forced to keep a defective item. I posted on their website too but have been ignored and my emails are also not being answered too. This is a very disappointing experience...

I have placed an order for boots amounting 1777 in sale then have received defective shoes which was not coming in my left foot and material was not good still i made one attempt to check the size for exchanging. I made my mind to return it but the return option was not active on website then called customer service that want to return it as not coming in my left foot and she made an option active on website for returning. Thereafter shoes...

I placed and order using cod option from lulu and sky app. But i dint like the product, so i returned it, but even after a lot of chasing, i dint get my money back for amount 1463/-. My name is richa goel, order is 41712, inspite of my complaints they kept giving me a transaction id but my bank is saying that it doesn't exist. I get all my refunds on time so i don't think it's my bank's fault. I am really disappointed with service and customer...