Comments
I am giving three star only for the products I have purchased.but when I purchased the product I did not knew that there were coupons available because when i clicked on the apply coupon option it was not showing any coupons and i was new to the website. but later on when i checked the website there were coupons available which were applicable to my order. i ordered two products on which 10%discount was applicable and then i again ordered 4 pieces on which 25% discount was applicable which didn't get. So i thought of contacting the customer care and thought they would credit the amount in my lulu wallet but they straight away denied that i wont get any credits as i was suppose to apply the coupon at the time of placing the order and the agent told me to return all the products and place the order again to get the discounted amount. I do not understand over here that if they are ready to give me the discount why cant they do it me without returning the items and placing the order again, this is bizarre because any other website the coupons are shown once you are at the check out page .the products i got were of good quality but the customer service and their policies are really very poor so most probably this is my last time ordering anything from this shopping site.
I need an answer to this👿