Luminous Inverter — luminous - complete waste inverter

Address:	Kottayam, Kerala, 686514
Website:	www.luminousindia.com

Luminous zelio ups was sold to me saying i would get a minimum 12 hour battery backup on 26th january 2017. They installed it at my house on 27th january 2017. Within a month this device stopped working well. I could not accept a ups that powers not even 2 lights for 10 minutes. I had to take up a generator for a function, on 24.02.2017, despite having inverter. I registered complaint. I registered several complaints again at the agency called emfore technologies m. C. Road, kottayam, kerala (Luminous dealers & distributors - kottayam, alleppey, pathanamthitta) - www.emforetechnologies.com
. I could see that they closed my complaints within 24 hours of registration. It was told by them that luminous closes my complaint.
After an enquiry at agency they told me that, only luminous care would know about if an engineer would come. The engineer who came in the month of november 2017 told me that the ups system is faulty and battery is weak. He left saying they do not have stock right now and thus closed my complaint. On 21.11.17 i registered a complaint in the number [protected], on 13.12.17 i registered complaints in the number [protected] and on 22.12.17 in the number [protected].
But no one came and nothing happened. It was summer months again and whenever electricity went off the system beeped so high as if there was a catastrophe in the house. Still no one came and nothing happened and the whistling continued. Even though i had told the agency the first month that the supplied system was faulty, he replaced only one battery after pestering behind him for many months. Due to aging problems, it is really difficult for me to go and visit the agency every month to ask to replace my inverter system. I understand that luminous do not want to repair my ups system before the warranty period ends. I believe as a customer i have some rights to be taken care and since i have the reports i could use it to file in court.