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Luminous Power Technologies Complaints & Reviews

www.luminousindia.com
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Updated: Sep 19, 2024
Complaints 142
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18
Unresolved
124
So far, so good. Luminous Power Technologies is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Luminous Power Technologies will keep up the work and continue to help more customers with their concerns even better 🤝
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Luminous Power Technologies reviews & complaints(142)

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A
Akul Gorai
Sep 19, 2024
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luminous inverter serial num-95mcw7b1526615

Address: Radhe Upvan Resort, Ahmedabad

This is Radhe Upavan Resort, Ahmedabad, Gujarat, India-382445
we have a very bad experience with the luminous company's Product .
we are facing customer service since 2 to 3 months their is no any positive response from company's concern person & very warts service. It's Walkups Product. As it Have a bed Experience o[censored]s I'll not Suggest to any one to buy this Products. They Use to cheat to the customers & selling their Products....
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P
Pradeep Suryakanth
Jul 21, 2024
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Complaint#4017252608

Address: Horamavu, Bangalore

Hi, it's been a week since I raise this complaint stating inverter showing low battery and it's just been 2 months I bought this product.
I have asked to contact multiple technical representative numbers, till now no one arrived to check and fix this issue..i am really frustrated with this service.. Even customer care service asking me to call those numbers and arrange schedule wit them directly.. Even after trying multiple times...
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pradeep hada
Jun 28, 2024
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li-on 1250 suggested by luminous not as per the requirement

We called consumer sale helpline for a requirement, (800 watts - 5-6 hours of power backup) they suggested an inverter for me as LiOn 1250. we purchased the same. during installation the technician suggested that this is an undersized model, and will not give back up for more than 1.5 hours even at half the power (400 watts load)
we asked luminous to replace the invertor with a higher sized and take the differential amount. now luminous...
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Y
Yogeshmariya
from Agra, Uttar Pradesh
May 31, 2024
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To change the defective invetor at warrenty period if not solve technical problem

Address: HOUSE NO 256(Mama library) , VILL KAKUA, POST KAKUA GWALIOR ROAD AGRA , UTTAR PRADESH, 282009

Mobile no - [protected], [protected]
Gmail id - [protected]@gmail.com

I have purchase solar luminous invetor NXG +1625/24V from the dealer. It has still at warrenty period at 2 year.

My invetor showing lot of heating and stop voltage supply at every single day at working hour during office. I have do lot of times complain to company to resolve the problem . But agent has come and he change motherboard...
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A
APineapple
Dec 14, 2023
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Battery

In warranty period he not replace battery
Battery 14.2v se jyada charge nahi ho raha hai.
Inverter se lagatar ampere le raha hai jiske karan battery heat ho raha hai...
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C
Chandra42
Aug 29, 2023
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Battery is not charging properly

Address: Plot no 928, Chet nagar, Sanjeev nagar 2, kanpur city

Battery is not charging properly...
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L
Loosa
Aug 9, 2023
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Battery doesn't replace

Battery doesn't replace and he threat me. Your work is not done. Kabhi bhi tumhara kaam nahi hoga jo tumko karna hai kar lo...
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F
Filma
from Rampur, Uttar Pradesh
Jun 15, 2023
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Defective inverter

I bought solar nxg 1150 inverter and power charge battery PC20042TT around 25 days ago purchasing date 19 th may 2023 but with in this short duration my inverter start hang & heat, when I contact dealer they told me to complaint online than I contact customer care and they send some one who was not able to detect the issue in initial attempt and left without fixing it .but when I face problem again I called them and they came and told me...
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P
pai.divya
Sep 10, 2022
Sep 26, 2022
This thread was updated on Sep 26, 2022
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Not acknowledging/responding to return request

Address: Luminous Power Technologies Pvt. Ltd. Plot No. 150, Sector 44 Gurgaon, Haryana - 122003

I have purchased Luminous Zelio + UPS 1100 and Luminous 120AH battery RC 15000 on 7th September 2022 which was delivered to be on 8th September 2022.
Because of circumstances, I cannot use the products and raised a return request right away. The company has refused to give any sort of acknowledgement over email or phone call, the online customer service agent also ignoring my concern/request. The products are completely unopened and...
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P
pankaj [email protected]
Sep 6, 2022
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Fraudulent Practice at Service

Address: Judges colony, Flat no 4C moti mani. Apartment, Flat no 4C 4th Floor ,moti mani. Apartment Road No 6 White House compound

I Have lodged a complaint regarding the Zelio Inverter. Service Engineer came after 2-3 Follow-up and ask us to change the Board asked for[protected]. They have change the Board that does not seems new wrapped in Newspaper, on asking he said it's new part. After the Service we are again facing same issue for next one week. My Exide battery drained out completely and at the time I have to carry battery get charge from outside. Again my Complaint...
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A
Arun660
from Barlanga, West Bengal
Sep 3, 2022
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Cancellation of my order number 2000020400

Sir i have mailed for cancellation of my order number [protected] dated 30 Aug 22 as instructed by luminous customer care. But still no one is contacting me nor mail me about confirmation of cancellation. Sir I request you kindly do the needful for speedy cancellation and refund of my order...
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A
Arun660
from Barlanga, West Bengal
Sep 3, 2022
Sep 3, 2022
This thread was updated on Sep 3, 2022
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Cancellation of my order number 2000020400 dated 30 Aug 22

Website: [email protected]

Sir i have mailed for cancellation of my order number [protected] dated 30 Aug 22 as instructed by luminous customer care. But still no one is contacting me nor mail me about confirmation of cancellation. I have contact customer care again and again about the current status of cancellation, still they are insisting me to mail. I have done all but still the status is not known. Sir i request you please do the needful for speedy cancellation...
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V
Vishal Phatak
from Pune, Maharashtra
Aug 31, 2022
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Technician visit pending for repair of Inverter

Address: 3B-302 Kul Ecoloch Sociwty Mahalunge Pune

Hi,

I have been a loyal customer of luminous products and i have complained for fault in my luminous invertor model since 24th Aug, 2022.
It has been 7 days now that no technician from luminous has visited.
Every other technician is calljng and asking for the address and confurms to visit but actually no one turns up.
During thos raining season when power cut is quite fequent not having an invertor working...
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V
Varunsinghfx
from Lucknow, Uttar Pradesh
Aug 20, 2022
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After sales service

I purchased luminous fan in may 2022 after 2 month fan is not working I called customer care, area manager service centre but no one take care any action against it it's now almost 4 month my problem is still not solved very disappointed with luminous...
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R
Rajesh
Jun 4, 2022
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Warranty active but not responding

Zelio Inverter serial number 56KB70C1683130 is still under the 2 year warranty, but company is not responding bh any means....
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S
sekhar002
from Mumbai, Maharashtra
Apr 19, 2022
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Denying battery replacement

Address: Luminous company
Website: www.luminousindia.com

I purchased zelio+1100 & inverlast ILTT18048 N on APRIL 13 2019 on luminous website. On January 2022 the battery not working informed luminous service engineer. They are saying battery not working hence need to be replace. After that luminous service persons denying replacement due to invoice required. But I didn’t find invoice, but i have purchase proof in luminous website Order pdf copy and warranty papers is there still 2 years warranty...
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S
Sandy Kamboj
from Faridabad, Haryana
Apr 15, 2022
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Battery never replace in Guarantee period

Address: Faridabad

I purchased a Lumnious 150ah battery 8 month back. But last 2 month to battery backup going down. But week battery goes in 100 percentage discharge. I complaint in customer care. They check the battery output battery showing only 2Amps. They my inverter he charging well condition. They put their standby battery. And again check my inverter charging output and say me your inverter is ok. They say we charge this battery in service center with...
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T
Tejaswe kumar deo
from JAMTARA, Jharkhand
Apr 8, 2022
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Battery backup issue

Address: COURT ROAD, PAUL BAGAN, JAMTARA, JAMTARA

Sorry to say that the battery is not giving sufficient backup. The performance of the battery is not good.plz do the needful....
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S
swaraj rai
Apr 6, 2022
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Order is not cancelled and No refund yet.. No response from customer support

I have order Battery 150 Ah - RC18000 from Luminous website on 5th April 2022 in morning. Then I received a call from Luminous stating that this product can not deliver to my area so I have to either go for another model or cancel the order.

So I dropped the email to cancel the order and its already been more than 24 hours and there is no response. I called sales support today and I was told that my order will be cancelled...
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A
anurag1199
Sep 20, 2021
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Luminous Nxg 1100

I have bought luminous NXG1100, since 2 months there is problem of overload in it, sometimes it is not charged by solar and sometimes with light, I have complained many times but these people are not giving service,
I am very upset.
Neither the shopkeeper nor the company is providing service, so we should be called consumers.
please take strict action against them..
I want to refund or new products related...
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