| Address: M R Travels Bhilwara |
I am writing to share a distressing experience I had during my recent journey with MR Travels from Bhilwara to Mehsana on 29.12.2024. This was, by far, the most disappointing and horrifying journey I have ever encountered.
The bus driver abruptly stopped the vehicle at Palanpur in the middle of the yesterday night and forced me to transfer to a different bus. This was done without providing any explanation or arranging a proper seat for me in the new bus.
I was assigned the conductor’s seat in the new bus, which was neither safe nor comfortable. This arrangement felt extremely disrespectful and unsafe, especially during a late-night journey.
The transfer was apparently made to take an alternate route (via Radhanpur) to save fuel costs. This decision prioritized operational savings over passenger safety and satisfaction, which is entirely unacceptable.
Despite having a ticket to Mehsana, I was dropped off at Palanpur with no arrangements made for the remaining journey. This left me stranded and horrified during the late hours of the night.
I travelled with so many traveler's in my entire life but never faced this kind of incident ever in my life. As someone who has traveled multiple times with Jakhar Travels, I have never faced such issues. Their service has always been professional, with a commitment to passenger safety and comfort. This incident with MR Travels highlights a stark contrast in service quality. Was this information helpful? | 
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