M R Travels — timings mismatch

Hi, my bus timing was at 7.45 pm from pune to bangalore., but the bus came very early and moreover the arrival timing is 8.15am but the bus driver is telling that it will reach at 11.00 am. I have urgent issues. And i need to reach by 9.00.. Seems now it is not possible. Pathetic service overall. The seats are also not maintained properly, and it's taking a lot of time in stops., which is why its arrival is late. Please resolve the issue.