Mack2Cart — received wrong phone

Address: Shop no-17,saket block,mandawli, New Delhi, New Delhi, Delhi, 110092

I bought a phone (Mi note 7 pro) from[protected] using olx web site. But when i received the courier and open that i found the itel company phone. But i order the other phone (Mi note 7 pro).
I payed 16500 on cod.
Firstly she told me that i have pay 500 by paytm on her bar code. I scanned her given bar code and sent the money. After some time she gave me the tracking id[protected] and the courier site address (https://www.delhivery.com/).
Thats why i did trust on her. When today (25/05/2019) courier boy came to give me the courier i called her and she told me to get the box and pay the amount. If there is something wrong inside the box than we will help you. After all this, i called her and told all this thing.. She told me that if you want to refund back than give us your bank details and we will refund you or if you want to replace it than their boy will come with new phone and replace with it. She sent me a gmail ([protected]@gmail.com) regarding the replacement of the product.
Please help me to receive my money back.
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Mack2cart customer support has been notified about the posted complaint.
May 25, 2019
Updated by sachinkashyap147
https://business.google.com/website/sky-mobile-solution company site
 
2 Comments

Comments

Dear OLX User,

Greeting From Team OLX!

We have a specialized team that will be happy to answer all your queries. Just drop in an email at [protected]@olx.in or you can also call us at[protected]from 10:00 am to 07:00 pm) available seven days a week and you will be provided with immediate assistance.

Thanks,
Team OLX
The product is of very bad quality and I didn't liked it at all. The colour which I ordered was black and I got delivered blue colour pant. I am not satisfied with the product at all and I want to return as soon as possible

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