Madhya Pradesh Electricity Board — Hello. I am a consumer.

Hello. I understand there may be technical faults. But how does a customer support system work?
By answering. But what to do if no one answers your complaint. There were sparks in my transformer. I tried complaining so many times. But they always closed my complaints. I was in pathetic condition all night. How did I resolve my complaints and closed it. When I was still in problem. Need an answer