Madrasshoppe.com — books not delivered

I order 3 copy of a book - order nr-020686, but only two copies of the books were delivered. I made a video of opening up the package, and shared the same with madrasshoppe. They agreed to send the third copy but it is not more than a month they have not shipped the third book.

I am feeling cheated and will never order anything from this company. They do not even have a phone number to call.