Madurai Kamaraj University — certification related

Sir my name is reshmi ravindran. I have applied for the convocation certificate. I met the superintendent at the certification centre and was asked to make a challan payment of rs. 4000. Which i immediately completed. Once i submitted the form along with the required documents. I was asked to wait until 5 in the evening. I applied for a transfer certificate too then after. They said couse completion certificate has to be verified for that. The superintendent who collected and stamped my convocation certificate didn't verify if i had submitted the same. They called me again and returned the convocation form which i submitted. Then the i waited for 2/3 hours at mba room 3 at distance education section, so as to get my course completion certificate. Meanwhile the people responsible were taking lunch having chit chat, without considering the person's concern.
Suprendentient was taking rest and i was asked to wait untill she comes back. People were rude and were not responding in a way required.
I traveled all the way from bangalore and had to return. The whole day i waited but my request was not processed