Mahadiscom / Mseb / Msedcl — Charging 100 units per month for Faulty meter for last 5 months

Address:	Raigad, Maharashtra, 410206
Website:	www.mahadiscom.in

Hello Sir,

This is in Response to my Faulty Meter as detailed below -
Name: NILESH PRABHAKAR KOLI
Address: H. NO. 1511, GAVAN, GAVAN SEC PNL-I 410206
Mobile No.: [protected]
Consumer No:[protected]
Meter No.: 40185914
We are receiving faulty reading since Oct 2016 below are the details for reference, we are regularly paying the nominal amount of 50 INR every month in spite of having 1400 INR balance in my account.
Please find attachment for reference how 100 units are recorded and money deducted from my account

My queries are -
1. If Maha Vitaran knows the meter is faulty and have my balance money with them why can’t they repair the meter and deduct the required amount for fixing the meter.
2. Till the month (Oct 2016) I am paying 50 INR the meter is working fine and when it was skipped by me the meter becomes faulty and you start charging us 100 units a month as an average bill.
3. I do want to know why there is average of 100 units where in actual the average unit is not more than 10 units a month for past 12 months.

All this very frustrating and needs some proper process in place for the consumers.

Do let us know if you need any action from my end to get this fixed and let me know how I will get the refund which Maha Vitaran has charged me for last 5 months. In normal process Maha vitaran is not paying back the extra charge we pay nor they pay the interest on the extra amount deposited with them.

The mail ID ([protected]@ho.mahadiscom.in) provided by the help desk is not valid we received delivery failure mails for this.
Also the help Mail ID ([protected]@mahadiscom.in) dose not respond to our queries.

This faulty meter issue is found in most of the houses in Ghavan and we all need to take a note of it, hope you understand the situation. Maybe the meters distributed in this region are not checked properly before installing them.