Mahadiscom / Mseb / Msedcl — high electricity bill being paid for more than 2 years

Have raised complaints several times. MSEDCL is least bothered and Helpdesk people are helpless.

Already raised two complaints, not sure how many more has to be raised to get it resolved.

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MSEDCL is not concerned about customers spending their hard earned money.

Every month we are paying around 3k extra and as of now, we have paid around Rs72000 extra. We tried reaching out to helpdesk multiple times and raised complaint too. Will action be taken on the above complaints or just we'll have to think like we've given the amount for charity?