Our Meter was declared faulty from Aug 2022 while our flat was lying vacant and we were not in the country. Since Aug 2022 we have been receiving very high bills (in the range of Rs[protected]/- every month till date). Prior to Aug 2022 when our MSEB bills used to average around Rs400/- only when the meter was not in use.
We have previously already submitted applications at our section office stating we don’t reside in the country permanently and only visit once in a way but the staff there now say they have no way of accessing old records and don’t have this record.
MSEB officials at the Section Office for our area also claim they have no new stock to replace our meter.
The Section Office have not even provided the application form for requesting for a new meter saying to get the old meter tested first . We paid Rs260/- for meter testing of the existing faulty meter on 24 May 2023 yet their staff have not showed up to remove the meter for testing and have not arrived to do this as of today 7 June 2023.
Also the meter inspection guy Mr Rasal is always offering conflicting information to what is provided by the section office saying full Meter Testing is not really required since no reading is displayed on the LCD and only the general inspection he has carried out is enough . However the madam at the Section Office staff sitting in the Engineers office has refused to accept this and is demanding a full testing with a report which indicates the load for accepting any apple for a new meter.
While these demands for ‘testing is required-no testing is required’ goes back and forth between the staff contradicting one another, MSEB is continuing to bill us very high bills around Rs3000/- because they claim they can’t replace the meter and meter reading is faulty.
The MSEDCL staff at the section office are extremely unhelpful and unwilling to explain anything properly. They will only talk in Marathi, even if telling them we don’t understand it well . They contradict one another and deliberately try to confuse with conflicting information so that the matter drags endlessly. They do not take into account the inconvenience the consumer is facing because of their inefficiency and the burden of high charges .
It is very frustrating dealing with such unprofessional public servants who are least interested in doing their job and think nothing of the high bills and hardship consumers have to face running up and down to their office to sort things out. I have already made over 4 trips there to submit applications around this and so far no action has been taken. Any online complaint raised is also just randomly closed.
This staff, Mr Rasal who is assigned the task of meter inspection and removing the meter for testing has been particularly difficult to deal with, uncooperative and rude and has created endless confusion by offering different information to what is being said by staff at the section office. It appears as if he is setting his own procedures and is unwilling to listen, never answers anything to the point and seems like he is hoping for motivation to do his job.
MSEDCL needs to work on making all customer centric procedures transparent and readily available for the consumer to view in more than one language. There appears to be zero accountability towards the consumer
Consumer Number[protected]
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