Mahadiscom / Mseb / Msedcl — meter reading not taken-customer no[protected]/[protected]

I am holding following meters:
Meter nos:[protected] and [protected].
The billing unit is warje sub div.-kothrud division pune-unit 4614.
In this pl note the following:
Last couple of months it is observed that no meter reading is done by your representativ on the pretext that the door is locked and billing is done on average basis. This has never happened before in the past.in fact we wait for the person who has to open the main gate of bunglow and either press call bell or knock the door or even can directly take meter reading directly as the meter box is easily displayed on the outskirts of bunglow wall. As we are senior citizens we are not able to operate the app properly and hence the request. Your represeentative can also call on mobile no [protected] which is also registered with mscdcl.
Pl do the needful thanks - d. R. Thatte