Mahadiscom / Mseb / Msedcl — mscb call center representative are providing wrong information and arrogant while attending consumers.

Address:	Majestic Residency, telco society. Datta nagar, ambegoan bk, Pune, Maharashtra, 411046
Website:	MSEB WEBSITE

I had raises name change request[protected] on mscb portal on 8th july 2019 and it has been assigned status for last 3 months.

After request seeing my request in assined/ received status i called customer care and executive informed me it will take 2 billing cycles to approve. I waited for 2 billing cycles that is july and august and started calling them whenever i get chance but always get reply from them that it will change in next billing cycle for last 3 months and providing wrong information in very arrogant way.

I called mseb call center on 28 sep 2019 and the executive told me that she will follow up with sub division office the get it resolve asap.

Then no repose after 6 days i again call on 4th oct 2019. (Today).

I called them 4 times on this day,

1st time executive shouted at me and unwillingly disconnected call.

2nd time i called again routine inquiry the were telling me wait for one more billing cycle then i asked to transfer call to senior executive after hesitation they transfer the call to senior execitive called monika, first she informed me same thing and disconnected the call unwillingly.

3rd time i called it went to mumbai mseb call center as i informed by neha kumbhar and after same rutine enquiry i asked them to transfer the call to senior executive then they routed my call on floor to 2-3 executive and after forcing them from me they transfer call to neha kumbhar and she told me that she will call to sub division office and arrange call back within an 1 hour at 1.10 pm and disconnected call. I waited for their call back till 3.00 pm and called again 4th time.

After same rutine enquiry they were telling me this ia not name change request, it is correction in name hence i have to visit sub division office and fill form and produce document there.

Then i asked whether the online process i am following is correct or wrong but she doesn't answered instead repeatedly telling me to visit sub division office then i asked her to redirect call to senior executive as my issue ia not resolved. Then unwillingly she transfer call to monika senior executive and the most arrogant person i saw in my life. Instead of listen to me she started shouting at me that i am calling repetitively and harrasing them and told to visit sub division office and cut the call when i denied she told me to do whatever i have to do.

Is this we are expecting from mseb customer care. If it was private company customer executive then won't behave like this. It ia really hearting.

Hope you will take right action.