Mahadiscom / Mseb / Msedcl — Name change application is pending for long

Address:

THANE

I have applied for name change in electricity meter after getting possession of my new flat. I have applied in July 2020 but till date it is pending, when ever I called customer care, i get reply in next billing cycle your name will be updated. But till date it has not been done.
Please help to know the reason for it.
Application ID : 26937741