Mahadiscom / Mseb / Msedcl — Online complaint not resolved

Address:Kalyan East

I have done online complain of electricity breakdown but after 3 days no one visited as i called in local office of msedcl they said we habet to register manual complaint by visiting the office. Whats the use of online then as we have to manual go n register the complaint is this the service they provide.
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    Mahadiscom / MSEB / MSEDCL
    customer care contact
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    Mahadiscom / MSEB / MSEDCL Phone
    +91 22 2261 9100
    +91 22 2261 9300
    Mahadiscom / MSEB / MSEDCL Address
    Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
    View all Mahadiscom / MSEB / MSEDCL contact information