Mahadiscom / Mseb / Msedcl — unfair treatment

Address:Chandrapur, Maharashtra, 411005

To whom so ever it may concern:

This is a complaint from me, neeta sethi ([protected]) resident of aundh, pune on behalf of my parents who are senior citizens residing in shivajinagar and this incident took place on friday 16/03/2018.
I would like to bring to your notice the unfair behaviour of mseb agents who came over to cut off the lights saying bill not paid although it was already paid and that too paid in excess so there was some balance amount remaining with them. There were senior citizens at home only and they were not even ready to listen to them or wait for them to explain, just came and cut off the light supply and went. They have to at least inform or give some kind of notice in advance before cutting the lights off. They had not checked the records at their end regarding bill paid. This caused a total discomfort to my parents and were without lights for almost more than half a day without being their mistake. There is my grandmother in the house who is bedridden, my mother has a weak eyesight problem so cant see much and my father was out at work and being summer days they had to go through lot of inconvenience.
Request you to please take some action so that this does not repeats in near future with any one else.
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    +91 22 2261 9100
    +91 22 2261 9300
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    Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
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