| Address: | 2303 - ASHWOOD , ACME OZONE, MANPADA - THANE -W |
Subject: Customer Complain – Consumer Nr[protected] Very High Electricity Bill ( 5 times per month) since Sep ’21
Dear Sir,
We wish to inform you that, we have been under serious trouble on account of “Very High Electricity Bills” overcharged by MSEDCL since Sep’21. Prior to this till July, the monthly electricity Bill used to be around 500 units and charges within Rs - 3000 /-, which has been spiked to 14, 170/- per month.
We have been paying approx. 11, 000/- per month extra since Sep’21 and have paid 44, 000/- extra amount (over and above the average monthly bill ) till Dec 21 in last 4 months. The details of monthly consumption and bills has been furnished below:
Month Units Charged Amount Meter Status
Dec’21 1056 14070 Meter Faulty
Nov’21 1056 14190 Meter Faulty
Oct’21 1056 14190 Meter Faulty
Sep’21 1056 14160 Meter Faulty
Aug’21 2144 30820 Meter Faulty
July’21 499 11770
June’21 526 6040
May’21 805 10150
Apr’21 777 9800
Mar’21 422 4800
We have logged the customer complaint (Complaint ID –[protected] in Oct 2021 and made several visits in month of Nov’21 and Jan’22 to MSEDCL office, however the complaint is still unresolved and I have been told by MSEDCL Engineer – Mr More that the Faulty meter is 3 phase meter, which can’t be replaced and I will have to continue to pay exorbitantly high bills (in the excess of 11, 000/- per month ) in future as well.
This has put us in deep trouble and mental trauma since last 5 months. We have paid already in excess of 44, 000/- ( over and above normal bills) in last 4 months and despite multiple visits to MSEDCL office, the faulty meter has not been replaced and on the contrary, I have been asked to continue to pay the high bills.
Request for your kind intervention and doing the needful towards resolution of this long outstanding issue as under:
• The Faulty meter to be replaced on priority as this has billing impact
• The monthly bills to be brought down to normal level (before the meter went faulty). You may refer usage from March- June and arrive on average consumption.
• The excess amount paid 44, 000/- to be credited back to my account.
Request for your help in resolving this long outstanding issue. As the MSEDCL, has refused to acknowledge and resolve this issue, we have disabled the auto pay at Bank till this issue is sorted out.
Was this information helpful?
