Mahadiscom / Mseb / Msedcl — wrong energy bill issued and not refunded .

Date of incident :2-1-2019
Bill issued for 0 unit consumption rs 38810/- (Bill no.[protected]
Client no[protected]
Bill for zero power consumption charged rs 38810/- (The meter is taken away by msedcl for replacing with net meter for solar power in the month of october 2018 and net meter connected immediately. We are using solar power since then). But still bill in absence of old meter recorded as zero and charged rs 38810- in the month of december 2018 and even after written complaint lodged with msedcl, forced to remit the amount stating that it will be adjusted. Hence amount remitted on 1-1-19. But not adjusted or refunded till now.
Desirable resolution: refund the excess amount charged