Maharaja Whiteline — product is not working

Address:New Delhi, Delhi, 110053

Sir,
I am using maharaja whiteline 15 liters classico super water heater.
Invoice no.: scde7a/16-17/17798,
Item code: gn1055097,
Order no.: [protected],
Sub order no.: [protected],
Many time i have complaint regarding this product. Most of the time it is not working. Now it is not working since 24.11.2017. I also tried to call on customer care, but not picked due to busy.
So kindly check it and rectify this. If possible, kindly replace it with new one because most of the time it was faulty.
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