Maharashtra State Road Transport Corporation [Msrtc] — Amount deducted but ticket was not booked

Dear team,
I have tried to book ticket from Swargate (Pune) to kadepur for 12th June 2021 but while booking amount RS 693 was deducted and ticket was not booked. Ticket booking was done from MSRTC application on 11th June 2021 around 11pm.
Following message appeared after the booking.

बीओआई- रू. 693 आपले खाते संख्‍या XX3380 पीओएस -msrtc TPSL दि 11-06-21 ला नांवे झाले आहेत . उपलब्‍ध शिल्‍लक 4872.29.

Request you to kindly look into the issue and refund the amount.