Maharashtra State Road Transport Corporation [Msrtc] — Amount deducted, ticket not found twice

Address:

Maharashtra

I booked ticket from swargate to vashi highway for the date[protected]. The transaction was successful but I did not receive any information regarding the ticket. I did again, and the same thing happened. Twice, my money was deducted but tickets not issued. Continuously calling the helpdesk, no response. I have also mailed them my transaction details, no response. Attaching the transaction details for reference.