Maharashtra State Road Transport Corporation [Msrtc] — Bad condition of Buses and delay

Address:

400092

Hello,

This is to put into notice to you that, buses that are leaving from Murud Janjira Dist - Raigad towards Borivali (Mumbai) are into a worst state. We are paying for luxury white color buses but the buses are into really bad condition.
We are facing problems like leakage during rain inside the bus, very bad and dirty seats and broken glasses at drivers cabin. Please see attached photos. There are total 4 buses that are leaving from Murud towards Borivali and tho,
se buses are doing good business for MSRTC.
But on other hand buses that are going towards Swarghat are brand new buses and in total there are 5nos of buses towards Pune which are almost empty.
I want to know why we are facing this problems and are we paying less amount as compared to Pune?
Please resolve this issues regarding the buses that are moving towards Mumbai.

Thanking you