Maharashtra State Road Transport Corporation [Msrtc] — book a ticket of indore depot bus but bus has not arrive upto 1 hr waiting at nashik phata stop

Address:	Pune, Maharashtra, 411030
Website:	www.msrtc.com

I have book a ticket from msrtc app. Ticket is from nashik phata to shirdi of vallabhnagar to indore bus (Indore depot).
I reach to shop at 5.45 since waiting of 90 min on stop bus has not arrived. I enquired about this to vallabhnagar depot incharge, they topd me the driver and bus are come here to rest only, we don't have details about this.
My question is if they dont have details about this bus then why should they wrote the vallabha nagar to indore bus on website.
I want my money refund.