Maharashtra State Road Transport Corporation [Msrtc] — Borivali to Swarfare via powai 5pm shivneri on 6th may never turned up

Address:	Mumbai City, Maharashtra, 400072
Website:	Www.consumercomplaints.in

I booked Borivali to Swargate, Pune Shivneri bus via powai on 6th may. It was a 5pm bus and supposed to reach Powai at 5:30 pm. As this is the new route we wanted to confirm the exact stop and called the toll free number and Borivali Nancy bus stop several times but the phone was never picked up though it was ringing for long. So we waited at Hiranandani bus stop after the signal till 7:30 pm and the bus never turned up. I had to drop my travel plans. I had booked the tIcket online, and now I am not able to cancel the same. I want the refund back as the bus never came. Please do let me know the procedure and way forward.