Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled but refund not initiated

Address:	411028
Website:	msrtc.gov.in

Hi team,
I had booked ticket #34217499 of shivshahi bus.in last minute of bus departure i was informed the designated bus was cancelled.
Instead i was asked to travel with ordinary bus.
My parent couldn't sit such suspension so i had to book private taxi and bear the consequences of booking public transport.
Can you please initiate the refund back to original source.
I contacted beed and swargate depo in person.
Also sent mails across to help desk.
Still no response.
I want to raise this request.