Maharashtra State Road Transport Corporation [Msrtc] — Bus change from Sleeper to normal

Address:

Sumangal Apt, Gimhavne , Dapoli

Hello,

I'm Tushar Dinde frequent travel from Dapoli to Pune & vice versa for 1 year. It has been observed much time often sleeper bus is converted to the normal bus without intimation to the customer. We have a complaint about this many a time regarding change of bus on the online portal so that a lesser amount would be incurred to the customer but no response.

Yesterday too I book a sleeper bus from Pune (time - 8:30 PM- 28thMar'21from swargate) to Dapoli however the bus was changed without intimation. The bus conductor doesn't refund the difference amount since the ticket booked is online. We every time can't take a print of bus ticket & submit to Bus depo. Why a customer should suffer from an MSRTC mistake.

Pathetic response from Bus Depo team (both Pune & Dapoli). Since we don't have the travel option to dapoli we have to choose the bus irrespective of which category it is provided.