Maharashtra State Road Transport Corporation [Msrtc] — Bus delayed by over 3 hours/ Bad service by MSRTC

Address:	Pune, Maharashtra, 411021
Website:	public.msrtcors.com/ticket_booking/index.php

Swargate- Dadar Shivneri (2:30PM/3PM/3:30PM/4PM) buses have not departed from Swargate bus stop. The bus conductor is unaware of the status and has told to call the Swargate bus stop. Noone is receiving the phone at Swargate bus stop. It has been over 3 hours of waiting at Chandni Chowk stop in the heat. MSRTC should inform passengers if buses are cancelled/ pooled (similar to service provided by Neeta/Purple). Orelse, there should be a facility for on-the-spot cancellation of ticket so that passengers can stop waiting and board other buses. The service provided by MSRTC is disappointing and not value for money (Rs. 461/-). Please note, this inefficiency of overly delayed buses has been rampant for years and the govt does not seem to be looking into the matter. One cannot trust MSRTC Shivneri bus service to reach destination in time.