Maharashtra State Road Transport Corporation [Msrtc] — bus departure delay

Sir,
Bus - shivshahi is supposed to depart at 6.30 pm from kolhapur bus stand for alibaug.
But, yet not departed (7.14 pm), on asking enquiry counter came to know that bus conductor is not available.
Kindly look into issue.
On 7:10 visited bus stand incharge office, incharge was not present at office. Waited for 10 mins.
Returned to bus, bus conductor arrived at 7:30 pm.
Bus is delayed by 1 hr.
There was no prior information regarding absense of bus conductor, if the information has passed on immediately.
I would have opted for another bus option.
Also, time of 1 hr. Got waste of all other passengers. Bus was parked at departure position on 6:10 pm.

The delay of the departure affects all the future planning & work schedule.
It causes late arrival at destination & result s in less time for sleep. Also duty have to be attended for the next day.

The delay at the departure hampers all the related activities & why many people should suffer due to delay of 1 single person.
It doesn't sound ethical & is non professional.