Maharashtra State Road Transport Corporation [Msrtc] — bus did not stop at the designated station.

Address:

Pune, Maharashtra, Pune, Maharashtra, 411035

We had booked an online ticket for Pune to Nasik, of Shivshahi. The time of arrival at Nasik phata was 11.45. But the bus did not arrive on time as always. At 12.30 the bus of time 11.30 arrived went. 1 hour late. Then there was no conductor at the place after that, one bus came and just went without stopping. Assuming it was of 11.45, which came 1 hour late, and did not even stop. Even when ticket was booked online. After that when called on CUSTOMER CARE, there was a guy, who asked for ticket number, and he put me on hold, and then did not answer after that. I kept calling for 1 hour he just picked the receiver and put on music!!! What the hell. There was my grandmother who is 76 years old standing on highway at 2 at Night. And the ### CUSTOMER CARE people don't even have the decency to pick up the call and answer what has happened.!!! Worst experience ever. Huge mental stress and the money that was gone is gone.