Maharashtra State Road Transport Corporation [Msrtc] — bus didn't arrived at mentioned stop.

Address:

Mumbai City, Maharashtra, 400055

I was waiting for bus, mentioned to be departured at 9.00 pm from borivali st depot and reach at my point by 10.40 pm. I reached my pickup point at 10.30. And i was waiting till 1.00 am. But bus did not arrived there. Possibly they took highway. But what kind of service is this. I reserved for my seat in that bus. And when i contact borivali st depot they did not have me proper information and on the last call they said bus was gone already and hanged up. I was there from 10.30 to 1.00am how it is possible. And i'm standing on registered msrtc bus stop. I'm very disappointed from msrtc. And i hope msrtc will improve their service.