Maharashtra State Road Transport Corporation [Msrtc] — bus didn't picked me and didn't stopped at boarding point

Hi,
I booked a semi luxury bus ticket of swarget to Thane Vandana timing 17:15 for my date of journey 19/05/2019. I waited for my bus from 17 at chandani Chowk my boarding bus stand. I saw all the buses from swarget to Thane went in front of me without being stopped at chandani Chowk. I waited till 7:30. I am writing this complaint from by boarding point.

Bus didn't stopped the the boarding point. I want my refund for ticket . Please consider this issue Seriously because it's a very unetical way. This is very inappropriate service I am reagular traveller from Pune to Mumbai from the same bus timing.

Please take this complaint Seriously and provide my refund as soon as possible.
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Satana bus stand controler day deyuti uncle is misbehauoir for me and bus time table is not proper say to me. And bed lengvege use to may wife and may children.
We are travelling to ratnagiri via "Borivali-Ratnagiri" 7:30 am msrtc bus number: mh20bl3026.
Here driver as well as conductor doesn't know the route & our bus is running on mumbai - pune express highway.
Our bus is already running late by 3 hours due to lack of knowledge of proper route.

Please take immediate strict action on this.

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