Maharashtra State Road Transport Corporation [Msrtc] — bus from pune to mumbai went off towards bangalore

The 4.45pm shivneri bus from pune to mumbai dadar east on friday 13th october 2017 arrived at bremen chowk at 18.15pm and then went off towards bangalore till it could find a u-turn near satara. It came to wakad at 20.19 pm.
My husband is a senior citizen on this bus and it is to be seen when it reaches dadar. Tried several msrtc numbers to get an update and only heard nice music for sometime...
What could be the problem? Passengers in bus told him chalta hai its a everyday thing!
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