Maharashtra State Road Transport Corporation [Msrtc] — Bus left with another router without picking the passengers

Address:

Mumbai City, Maharashtra

I had booked 5 tickets of A/C Shivneri from Breman Chowk to Borivali Nancy Colony on 21.05.2017. The bus timing at Breman Chowk as per the ticket was 10.45 a.m. Though the bus timing at Breman Chowk was 10.45 a.m., I reached there at 10.30 a.m. with my old aged father (age 87), mother (age 79), wife and son and luggage. Awiating for the bus for more than half an hour, at 11.15 a.m., I phoned up to Swargate Bus Depot inquiring about the Bus. I was shocked to hear that the bus has left Swargate at 10.30 a.m. and it might had gone by another route and not with the route shown on my ticket. They promised me to make arrangement in the next Borivali Bus which was at 12.00 noon. which came at Breman Chowk at 12.45 hours. It means I was at Breman Chowk for 2 hours and 15 minutes in this hot season. I appeal MSRTC to take strict action against the Driver and Conductor for the mental harrassment I suffered.My Ticket No. is 28388138 and Trip No.of MSRTC is PNEM0007077.