Maharashtra State Road Transport Corporation [Msrtc] — bus timings, bus depot

I have been trying to call the borivali bus stop for the past 45 mins and it's either busy or they don't pick up. I have called then exactly 84 times n they haven't picked. I am waiting at the gundavali bus stop for the ac shivneri for the past 1.5 hours. The bus was supposed to arrive at 12pm and it still hasn't arrived.
I am so angry with the services provided. The bus is 1.5hrs late and nobody has picked up the phone at the bus depot inspire of calling 84 times.