Maharashtra State Road Transport Corporation [MSRTC] — Cancellation of journey mid way

Hello,
I was travelling to Mumbai aboard the Shivneri on Dec 22, 2022, the journey commmencing from Nasik bus stand at 2:30pm.
There were about 7-8 passengers on board. The bus number was MH.06 BW.1052
My ticket number was 45566750

Everything was fine untill we halted at Hotel Green View for break which was supposed be for 15 mins. I, along with some other passnegers waited in the bus for an our after which we were told that we would be transferred to the next bus since the brake pipe in our bus had burst. How can that happen on a stationary vehicle?

Some of the regular passengrers on Shiveni started complaining that this has become commion practice when there are fewer passngers. At that point the driver lost his cool.

The excuse is different every time.

It was extremely inconviniienet due to the loss of time and very uncomfortabe as I had to take the very last seat as all other seats were occupied. This worseneed my already existing back pain.

The Air conditioning was also not very effective and despite several requests from the passengers, the driver would not lower the temperature.

I humbly request you to investtigate if there was indeed a bredakdown or the passengers were duped wasting thier precious time.

Thank you very much,
Shreya