Maharashtra State Road Transport Corporation [Msrtc] — charged the money for already paid tickets

Msrtc not accepting i'd proof photos, whereas currently government is asking people to use online procedures.

They are forcefully took the money for the tickets we already booked online and paid akready

When we asked to submit online id proof then they denied and collected the money twice

Ticket no 31040711
Transaction id rb[protected]
Trip no 503648
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    Maharashtra State Road Transport Corporation [MSRTC]
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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
    View all Maharashtra State Road Transport Corporation [MSRTC] contact information