Maharashtra State Road Transport Corporation [Msrtc] — Complaining about behavior (Thane depot - S B korade)

Address:

Thane

Hello,

Writing this email to bring to your notice of a recent incident happened with me during my journey (refer the details below and attached ticket screenshot). There was one fellow passenger who boarded the bus at Swargate (Pune) . He was having a report of a break down bus and was asked by some MSRTC authority on carry his journey. An argument started between the fellow passenger when the bus was on its way to Thane. It almost travelled 8-10 Kilometers. To resolve the issue instead of taking the concern/dispute with MSRTC authority o[censored]pcoming/immediate next stop (i.e. Chandani chowk or Wakad stand). Conductor and driver reversed the vehicle and traveled back to Swargate depot. The same fellow passenger was allowed to travel post discussion with the Swargate controller.

When I requested them to take this up with the next available stop (i.e. Chandani chowk), conductor of the bus refused and started abusing me in the bus. He used filthy language. Also, he threatened to throw me out of the bus. Just because of ego he made the passengers suffer and spoiled more than an hour in a journey. There was no point in taking the bus back to the depot if there was a feasible option (competent authority) available to resolve this in the next available stand. This is a waste of fuel and time.

Request you to take stringent actions against the concern defaulter from MSRTC (conductor and driver) and educate them in handling such situations. There was no point in taking the bus back to the depot if there was a feasible option (competent authority) available to resolve this in the next available stand. There was around 42 passenger with some of them with families in the journey and this arrogance has led to suffering of all the families late in the night. Please ensure that the person is taken to task so that his attitude will not damage the reputation of MSRTC.

Do let us know if I should visit Thane depot to file my complaint.

Journey date : 6 Aug, 2023
Time : 10:15 PM
Journey : Pune (Swargate to Thane)
Bus No : MH20 GC - 4511
Conductor Name : S B Korade