Maharashtra State Road Transport Corporation [Msrtc] — Conductor misbehavior

Presently traveling by sleeper seating bus from dadar to karad. Seating seats are semi push back. But for seat no.6 there is no button for push back. When asked conductor, told तुम्हाला आम्ही बोलावलं नाही बसायला, तुम्हीच आलाय. पैसे दिले म्हणुन उपकार करत नाही.
We are traveling paying full amount expecting all services are fulfilled. If any service is not rendered, why shall passengers pay, and have to listen such comments from msrtc employee.
Charges for sleepers and seating are same which is also not acceptable. There are many options for traveling but we prefer govt transportation.