Maharashtra State Road Transport Corporation [Msrtc] — Extreme delay in pune to mahabaleshwar bus and irresponsible answers by authorities.

Address:

Pune, Maharashtra, 412308

Dear Sir,
I have booked shivajinagar to Mahabaleshwar bus which was supposed to arrive at Swargate on 6:30 AM and depart at 6:35 AM on 14/04/2017. But bus has came extremely late at 8 :15 AM, during the period of waiting for the bus at Swargate bus stand, concerned authorities gave irresponsible answers to why the bus is getting delayed. We somehow managed to contact shivajinagar bus and came to know that instead of scheduled time of departure of 6:15 AM bus left the shivajinagar bus stand at around 7:45 AM. These unacceptable delays have resulted in frustrating and irritating experience of State Transport Bus travel. On arrival when enquired with conductor, his seemingly casual answer was that the Bus "driver was not available" hence resulted in delay of 2 hrs. I urge the authorities to look into the same and have the responsibles brought to appropriate deciplanary action. It is to be noted though if there is no action taken and these pathetic service of state transport continues, citizens will loose whatever the trust that is left in public transport and take it to its unavoidable end.
Hope to receive the positive response to the complaint.

Rahul Satale,
Aggrieved Customer of MSRTC.