Maharashtra State Road Transport Corporation [Msrtc] — fare was charged and journey did not happened

Address:

Panvel, Raigad, Maharashtra, 410206

Hi team,

This is with regards to my journey in one of the msrtc bus on 9th august 2019. Bus no mh20 bl 3918. I boarded the bus at kalamboli junction (Near mc donalds). The conductor gave a ticket to swargate pune and charged me rs. 200 (Not having rs 5 change). The fare at ticket was mentioned as rs.195. The bus just moved 2 km till panvel depot and conductor asked all the passengers to get down as the tyre got punctured and he said that they are taking bus to depot garrage for repair at around 8:50 pm and will be back in 15-20 minutes. All passengers were waiting at depot for bus and so i was also one of those passengers. I had to catch a train from pune at 1 am that night. I waited at panvel depot for more than one hour but bus did not came till 10:15 pm. I talked to the head conductors or incharge present at panvel depot that if this ticket can be returned or they can allow me to travel in another bus. But they refused me on both parts saying that the ticket cannot be returned and for allowing in another bus i need written approval from that previous bus conductor. So, after waiting there till 10:15 pm, i thought that i could not get the train now from pune which was scheduled at 1:15 am, so i came back to my home.
Now my question is -
1. If the bus conductor already knew that bus is punctured and will be repaired at panvel, why did he charged the ticket without informing the passengers like me who boarded from kalamboli.
2. If a person is in emergency, he should be allowed to travel in another bus as it is the same state transport. We are not asking to allow in luxury buses.
3. If you cannot allow in another bus, there should be a provision to refund the amount in such cases. If not full then partially as well.
4. A person might have missed /lost some important work because of such mis-happening then why you people are not co-operating with the passengers.