Maharashtra State Road Transport Corporation [Msrtc] — food quantity and quality offered on 30 rs- msrtc coupon

Address:

Thane, Maharashtra, 400607

Dear Sir, .
I am frequent traveler from thane- Pune Volvo services, on 27th Oct 2017 while going to Pune, morning 9.30 AM I been to the food mall- left side after after khopoli toll plaza, very next to pertol pump where the MSRTC buses stands.

I have bought MSRTC coupon, asked him to serve me Idly for which he said it is not available however it was their and were served for others, only Medu Wada is available. After which he offered me very small size medu Wada which was kept aside for MSRTC Coupon holders.

I was shocked to see the treatment of quality and quantity given to the MSRTC Coupon holder. I have asked him on the same he said complaint on the mentioned no. They dont afraid and care dam of any MSRTC Officers visit.
The best Part is they give the services to MSRTC customers as they are doing some Upkaar if we by MSRTC Coupon.

Normally they collect the coupon since my bus was leaving i left from their and tried calling on the Telehone no. provided which was got picked at 10.30 after many trails however the authorities asked me the name of the Food mall without which they can not take complaint.

MSRTC Authorities must be having some Quality and Quantity parameter in their agreement with the food mall vendor and the same has to be followed by them which is not the case as No MSRTC officer Visit and Check what is happening with their valuable customers.

We can not deny the possibilities of corruption by the respective authorities as their are no actions or checking on the no. of complaints received against food mall owner and No surprise visit of the responsible authorities to the food Mall- vendors.

To resolve such issues MSRTC should also mentioned on the Quality and quantity part on the notice boards which should be equal Quality and Quantity offered to the other normal customer offered.