Maharashtra State Road Transport Corporation [Msrtc] — irregular time of departure and abrupt behaviour

Address:	Mumbai City, Maharashtra, 400051
Website:	www.public.msrtcors.com

Hi,

Shreevallabh Bhatt here. I had a booking of borivali swargate semi luxury bus at 6 am today i.e. 10th august 2017. I had booked this frommsrtc website. As per the e ticket the bus was to reach bandra housing board, my pickup point at 6:52 am as mentioned in the ticket. I was present there since 6:45 on the bus stop. When the bus didnt come, I called your borivali office at 6:50. They were like sir the bus has already passed bandra and the conductor has marked you absent. I was shocked to hear this. How can it pass bandra without picking me up before 6:52 am, the pickup time given to me by msrtc website while booking the ticket. He gave the phone to his boss. He was reluctant, couldnt even hear to what I was saying. I pointed out their mistake politely and he started shouting and yelling. I requested him to allow me to board the next bus on the same route. He denied and kept the call. I tried callimg him several times but no one picked up the call. No one was picking up the call on your toll free number too. After several calls borivali bus station guy picked up the call and shouted at me again. He asked me to check the ticket and tell him the boarding time on the ticket. I told him 6:52. He realized their mistake but instead of giving a solution, he started shouting again and abruptly kept the call. I am helpless now. Even no one is picking call at your toll free number. I feel like cheated. Please reply asap.

Shreevallabh Bhatt
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