Maharashtra State Road Transport Corporation [Msrtc] — late start of service

Address:

Satara, Maharashtra

Dear sir,

I had booked e-ticket from satara to mumbai central for journey on february 18, 2019. The scheduled departure of the shivshahi bus was at 06:00 hrs.

However, there was no bus in sight until 06.30 hrs. When enquired, the person manning the departure booth (Controller) replied that he has no information or control over the shivshahi buses as they were contracted. Several times he tried to contact the contract manager, but the calls over mobile phone were not received. The poor fellow was utterly helpless.

Who has control over contracted shivshahi buses?

It is brought to your notice that this is not an isolated incident. This is regular experience of shivshahi travellers. The replies passengers get is 'we don't know anything and we have no control over contracted shivshahi buses.'

Who is responsible there?

Kindly forward this email to concerned department for appropriate action.

May i expect a reply to this email?

S e chitaleekar