Maharashtra State Road Transport Corporation [Msrtc] — Maharashtra State Road Transport Corporation [Msrtc] Money got debited ticket was not booked need refund

Address:

Pune

Address: Pune

Maharashtra

I tried to book ticket yesterday 17/5/2023] Time :22:40:16 with following details

login ID: onkarwaghmar

From SNGR (NEW SHIVAJI NAGAR PUNE- HAVELI- PUNE)
To ALB (ALIBAG- ALIBAG- RAIGAD)
Bus: 06:30 SWARGATE, PUNE to ALIBAG

Seats Number: 5, 27, 28, 29, 35

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card while booking a ticket. Total amount rs.655/- cut from my bank account.
Merchant Transaction Reference No.[protected]
Atom Transaction Reference No. [protected]
Payment Mode-UPI
Bank Name-ICICI Bank
Amount 655.00
(Transaction status - success)
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.
Also the ticket was not available in My Tickets.
I have sent emails to following ids and call the following phone numbers but no response -
Contact Number : [protected]
Support Contact Number-[protected]