Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of conductor with senior citizen and made a harassment to old people

Address:

Mumbai City, Maharashtra

Dear sir,

This is to inform that today my parents whose age are 70 cross started there journey from sangameshwar to (Mumbai) from bus details mention below. Reservation were made one day before. Conductor was scolding my parents for not showing hard copy of ticket, wherein my parents were showing them name and age proof by addhar card and jhesta nagrik. And watsup print of ticket. But instead of listing he made situation worst and was scolding on senior citizen. We understand we should carry hard copy but in rural areas we cant have hard copy hence soft copy was made available, but instead o[censored]nderstanding he was scolding which was not acceptable. As per our knowledge conductor should have passenger reservation name list and if passenger is showing name and age proof details he should verify and proceed instead of making arguments with senior citizen.

My parents are suffering from blood pressure and we cant bare government servants behaving such a way to aged person. Due to this arguments bus also got delay in starting from sangameshwar due to this other passenger time was wasted.

I urged you to take hard action on conductor as this was unbearable when person instead of helping was misbehaving which could have taken any critical situation to my parents.

Bus details are as below:
Incident date: 30/05//2019
Location sangameshwar st stand
Bus details: sakharpa to borivali ordinary bus
Trip number: rtnl0003171
Ticket number: 38012753
Approx bordig time: 9.15am

I request you please take necessary action on conductor so that such situation do not happen with any other. Only due to government servant conductor taking wrong used of his power. I urged i need an action on this conductor he was not showing his batch number when we told will take action.