Maharashtra State Road Transport Corporation [Msrtc] — Money deducted but ticket generated on MSRTC

I tried to book ticket from Thane Vandana to Koregaon for my father who is senior citizen.
First time I paid through available PayTM payment gateway i opted for UPI transaction, amount deducted of INR 210/- but ticket not generated.
So I tried second time same ticket booking through BillDESK payment gateway and on MSRTC website through credit card payment deducted of INR 211.57 but this time also ticket NOT generated.
I request refund of my amounts, and request to MSRTC to keep website off if not working, this is your regular behavior to LOOT the passengers!!