Maharashtra State Road Transport Corporation [Msrtc] — money not refunded yet

I booked ticket on 23rd october 2017 online from ur site and i paid online for the ticket, arungabad to pune. I paid rs.1598.02 online for the ticket for 4 person. Money deducted from my ac. But i didn't get my ticket. I already complaint against this to msrtc. And they assured me that they refund my money in 20 working day's. But i didn't receive my money.
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Sir/Madam,
I m a regular Passenger From Aurangabad to Sillod ( Delhi gate point ) To And i am Working in Sillod .but in the morning 7:45 to 8:30 no any bus direct to Sillod many peoples are working there they also facing this problem bus is not coming on time please confirm us direct sillod buses timing.

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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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