Maharashtra State Road Transport Corporation [Msrtc] — Msrtc Ticket not Booked,amount debited

Address for Andheri
I tried to book ticket today.
6 may 2023 at around 09:00 am with following details
login id : pARTH63
From Borivali Nancy Colony(BVINC)
To Deogad(DGD)
FOR DATE 16 MAY 2022
bus: 17:00 Ordinary express
The amount is deducted from my Cosmos Bank Account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear
also the ticket was not available in My Tickets
I have sent emails and call the phone numbers but no response